Earlier this month, a horrendous customer service call made headlines. Being the glass-half-full kind of gal that I am, I want to share a sunnier experience with people paid to listen to us whine.
It starts with a WordPress blog–just like the one you’re reading now. I’ve used WordPress for nearly eight years now, and currently own or contribute to half a dozen WP sites.
When I’ve bumped up against the occasional website snafu, I’ve always been able to pluck an answer from the help topics or the forums and fix the problem myself. Then I came up against email forwarding that mysteriously stopped. We’re talking about the service where you can take an address like email@example.com and automatically forward it to firstname.lastname@example.org (if you’re not doing this yet for your own website, look into it!* It’s free. And it works great. Except when it occasionally doesn’t). Continue reading